HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)
avatar

Thomas J. Rusin

79% approve of CEO

63% positive business outlook

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

348 reviews
1.0
Feb 25, 2021

don’t bother.

Recommend
CEO approval
Business Outlook

Pros

Work to home life balance.

Cons

Probably one of the worst jobs I’ve ever had and fortunately was able to leave before sticking it out for too long. Poor oversight from managers / higher up’s, they do not care about whether you have the tools to perform your job you are expected to be able to spit outputs out as of yesterday. Trying to remain relevant and inclusive just based on recent events not because they actually care about their employees. Total facade. Overall, do not waste your time working here they will pay extra to hire you but provide zero tools and mobility to move up. Performance metrics are a joke. Run away. Lack of communication from all departments. Prior to Covid, it seems that there was little to no organization in communication, order and how business works for them - bit chaotic. With Covid, seems like it’s all brought to light. Extreme favoritism is displayed in a majority of the departments. I left due to lack of training, feeling like a fish in an ocean with no direction and people needing information from you but little to no information / systems in place for you to provide them with that making it difficult to perform your job. Outdated systems.

2.0
Oct 31, 2019
Recommend
CEO approval
Business Outlook

Pros

The employees make coming to work enjoyable. The agents are like family. They love, encourage, and motivate each other. The comradery displayed amongst the agents is like no other. The layout of the building is comforting and accommodates the long hours we spend there. As you enter the building each day you will feel proud.

Cons

This company promotes being culturally diverse but it’s only at entry level. They railroad minorities, making it difficult to promote beyond an hourly position. You can work really hard and get overlooked. They do not recognize hard work only those of their favorites or people of their social circles. Speaking your opinion, no matter how professional you do it, will lead to retaliation. They will make you think there is an open door policy but once you vocalize something not agreed upon by senior leadership, you can forget any promotions regardless of how qualified and deserving you are.

1.0
Aug 30, 2018
Recommend
CEO approval
Business Outlook

Pros

The only good thing I have to say for this company is that I loved my teammates and immediate supervisor and team lead. They were amazing people.

Cons

No work life balance, not super accommodating to medical conditions, the ONLY thing upper management cares about is money. The bonus policy is trash, the attendance policy is trash, I just don’t really have anything good to say.

Viewing 4 - 6 of 348 Reviews

Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.