Pros
The employees make coming to work enjoyable. The agents are like family. They love, encourage, and motivate each other. The comradery displayed amongst the agents is like no other. The layout of the building is comforting and accommodates the long hours we spend there. As you enter the building each day you will feel proud.
Cons
This company promotes being culturally diverse but it’s only at entry level. They railroad minorities, making it difficult to promote beyond an hourly position. You can work really hard and get overlooked. They do not recognize hard work only those of their favorites or people of their social circles. Speaking your opinion, no matter how professional you do it, will lead to retaliation. They will make you think there is an open door policy but once you vocalize something not agreed upon by senior leadership, you can forget any promotions regardless of how qualified and deserving you are.