Pros
The customers were the best part of my day
Cons
Yes, customers can be very challenging but they were the easiest part of my day as a 5-year employee at HomeServe. I had not intended to retire when I did in March of 2018 but the company has gotten so out of hand I felt it was best for my safe. At one time I had to run my own company and I have a master's degree and I have a patented product I'm intelligent lady and at one time was one of their top performers for both customer service and sales. Management in the call center is extremely immature Lake High School it's very click driven and if you cozy up to the right people and somehow work your way into the good old boys and girls club you can go far. But I've always been an honest woman so I kept my nose down and focused on my main responsibility which was to truly keep the customer at the heart of everything I did, a slogan the company is very fond of promoting but doesn't do anything to help the customer in reality. I came to resent the company for the lack of intelligence maturity and most of all lack of a business model. Although my sales and expertise grew as I became a seasoned employee, my salary took a nosedive year after year because the company would invent new policies and ways of funneling our bonuses into their piggy bank. Voice of the employee meetings were never about that. Employees were chastised and punished covertly if they spoke up in these meetings. It was never appreciated. We were only paid lip service. I left because I could not stand to work in a place that continually was an assault and it's an affront to my personal values of Truth honesty and customer Focus. Yes, HomeServe is growing but it's on the backs of their front-line employees. Glad to be gone.