Work at Hyatt - Front Desk Agent Hyatt Employee Review

3.0
Jun 11, 2009
Recommend
CEO approval
Business Outlook

Pros

The complimentary room for employee is nice, you will get 12 comp per year and also unlimited employee rate room is available. Heath insurance packages are also nice.

Cons

Too bad, even you get 12 complimentary rooms per year but it is very difficult to take the opputurnity to use it because they are always lack of people. A lot of turn down in the Hyatt especially at the front desk.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The comp night offerings were great and compensation was fair. If you meet quota you get a bonus

Cons

This likely varies between properties depending on hotel management. Everyone in the events and sales departments are overworked, so employee turnover is high, which just compounds the issue. Management has difficulty accepting feedback from employees and often promotes the yes-men. No PTO in the first year leads to quick burnout

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