Managers need greater compensation - Assistant Front Office Manager Hyatt Employee Review

2.0
Oct 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Depending on the hotel you can have a really fun team to work with. The travel benefits and opportunities for transfers are great.

Cons

Want a poor salary combined with equally awful hours? Then Hyatt is the company for you! Managers are worked like dogs and when I transferred after my second hotel I was offered a lower wage than I had been making before. I tried to negotiate, but was in a bad position to do so. Then at my next hotel I received a great review combined with a 2% raise. I was working until 2 am last night, spent many nights dealing with screaming upset guests, medical emergencies and had to evict people a couple times. I've was called every insult under the sun by drunk people and getting a raise comparable to inflation was the last stray. Goodbye Hyatt, I've been gone a year and don't miss you.

Explore other reviews about Hyatt

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The comp night offerings were great and compensation was fair. If you meet quota you get a bonus

Cons

This likely varies between properties depending on hotel management. Everyone in the events and sales departments are overworked, so employee turnover is high, which just compounds the issue. Management has difficulty accepting feedback from employees and often promotes the yes-men. No PTO in the first year leads to quick burnout

See reviews by: Helpful|Rating|Date|All