Pros
Close to residence. No bus required.
Cons
I recently started a role at Ingram in Milton Keynes but unfortunately my employment ended after a very short time due to several issues around training, communication, and unclear expectations. During induction, a supervisor noted my 6 years of VNA truck experience positively. Both supervisors then assured me the very next day, that after a short refresher, I would be able to work on their VNA trucks regardless of the newly introduced fact that their company policy doesn't permit drivers with "indoor licenses". However, a couple of days later, I received a call from the recruitment agency stating that my existing indoor VNA license was not valid for their site, and my assignment was terminated. This was confusing because I had successfully used the same indoor license at other warehouses without issue. There were also problems with training: Initial packing training was provided by a relatively new colleague and later turned out to be incorrect. Proper packing training only happened much later. There was conflicting information about checking for “ACC” status on the system. One supervisor insisted a screen message existed that I should have seen, while other experienced staff and another supervisor said no such message was active yet and advised asking colleagues instead. I was told during induction that all employees receive training on multiple trucks (Reach, PPT, VNA, Counterbalance), but this did not materialise. On one shift I experienced repeated printer issues where the screen indicated a label but nothing printed. After reporting it, I was removed from packing duties. Overall, the lack of clear and consistent communication, combined with changing requirements around licensing and training, made the role very difficult. I had high hopes for the position given the reportedly safer environment compared to previous warehouses, but the experience was disappointing. I would recommend that new starters ask very detailed questions about licensing and training requirements before starting.