A Sham - Customer Service Operator - Entry Level International SOS Employee Review

1.0
Oct 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Large scope of services. Some lovely staff.

Cons

The most hypocritical business you’ll ever come across. Their “core values” could not be farther from reality. Perhaps these are lived true from management to clients and sales to clients but this company crap on their employees. There is a constant high turnover in the main team, Operations, due to poor pay. Team members are treated like factory production line workers in the fifties. They are expected to work night shifts being paid $50k, leading to poorer quality intake of people, leading to constant complaints with key clients. Long-standing staff are treated with little respect and zero care meaning entire teams of people are burnt out, depressed and forever on the hunt for new opportunities and browsing Seek during working hours in desperation for change. This is a company who will change business elements on a day to day basis but the employees can take a walk if they have needs to be met. They care only about money saving and profit increases. People management is not existent and HR is the darkest place of all.

Explore other reviews about International SOS

5.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly Co-workers. - Very clean environment. - Lots of room to GROW! - Everyone is there to help if needed. - Great benefits & incentives

Cons

I don’t have any cons.

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits when you’re allowed to work

Cons

Poor accountability with their staff and schedule you to work and then call you off . No consistency and communication is awful

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