Pros
It took a lot of years and a lot of growing pains for IH to get where they are today and as one of the original crew I speak from experience, there's no one in the industry who's further along in process structure and operations, period. I have since worked for a few competitors and they are where IH was about 2-3 yrs ago, no joke it's noticeable. Take it from someone who spent many years helping pave the way for IH's future workforce, if you're looking for a job that's one dimensional, or won't require you to perform, IH is not the place for you. There's going to be lots (and lots) of volume but if you can manage it and find your flow you'll never be bored lol, seriously you'll have a long career with loads of job security. You'll also learn a ton about real estate and property management and accomplish things you didn't even know you were capable of.
Cons
1) In the larger markets, IH really needs more middle management roles. The staff need support and residents often call and ask for Managers. If there were more middle managers, senior leadership would have support to focus on proactive forecasting and performance metrics for their departments. The day to day operational tasks can be heavily administrative and time consuming, exempt managers are working around the clock 24/7 no balance.