CSR - Customer Service Representative (CSR) Invitation Homes Employee Review

1.0
Oct 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice warehouse office, close location

Cons

A big clique environment, they train you only if you brown nose, if you don't, well no training. People are false friendly..almost Stepford like.

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Invitation Homes Response
2y
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, and we take your concerns seriously. Our goal is to foster a positive and inclusive environment for all team members and we apologize that yours fell short. Good luck to you in your future endeavors!

Explore other reviews about Invitation Homes

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly, good management. Good work-life balance

Cons

None that I can think of

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Compensation. Bonuses. Holiday pay. Benefits. Team building days. office parties.

Cons

If you are unbothered and don't get stressed out easily - go for it. I could not. little training. quantity over quality. constant sense of urgency. never feeling accomplished or that tasks were completed. mostly dealing with angry residents. responsibilities plus the phone queue was unmanageable. one or the other please. constant policy changes and having to explain that to residents.

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