Terrible training, bad benefits, no support or growth - Patient Coordinator Ivy Rehab Network Employee Review

1.0
Feb 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent PTO - 3 weeks, though it’s combined with sick days so if you’re sick a lot it’s not too good. Some therapists are good and actually care about patients.

Cons

Bad training, even the trainers often don’t know what to do to help you and after the 2 weeks good luck hearing from them promptly if you need help. New policies and requirements are frequently sent out with little communication or direction. The amount of work you are expected to do is unreasonable, everyone at the desk is overworked and overwhelmed. The pay is mediocre and it doesn’t matter if you’ve worked here for 1 year or 10, you’ll maybe get a meager pennies on the dollar. Turnover is high and morale is low. There is little to no cooperation between the desk and clinicians. Many clinicians, especially management, do not understand the insurance work we do and makes no attempt to learn or cooperate in order to maximize patient care. All they care about is getting patients in and out the door. The healthcare is insultingly bad - 70/30 coinsurance after the deductible with the best offered plan.

Explore other reviews about Ivy Rehab Network

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Progressive organization. Willing to try new things. People first culture.

Cons

Fast paced, if you want your career to accelerate, you've got to be agile.

1.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

High base salary , remote , some job security based on people always quitting

Cons

Burnout central. Constantly shifting priorities, moving timelines, and unclear expectations create a chaotic environment where it is difficult to succeed sustainably. Leadership within the finance umbrella was disappointing — limited trust, poor support, and a culture where people can feel expendable when private equity pressure intensifies. Compensation and benefits were underwhelming relative to expectations, particularly the 401(k) match, which was far below market and frankly disappointing. There was also a persistent atmosphere of distrust, frequent organizational uncertainty, and seemingly random layoffs that contributed to low morale. Rather than feeling supported, it often felt like self-preservation was the operating model. There are talented people here and meaningful work, but leadership, burnout, and instability significantly outweighed the positives for me.

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Ivy Rehab Network Response
1mo
Thank you for sharing your experience. We're sorry to hear your time at Ivy left you feeling this way. We know trust, support, and sustainable workloads matter, and we appreciate you taking the time to share such thoughtful feedback. Perspectives like yours help inform the work we still have to do, and we're grateful you took the time to share it.
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