No room for growth CALL CENTER - Anonymous employee J. Crew Employee Review

2.0
Oct 11, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sample Sales, Decent Pay, All you do is sit for 8 hours and take around 5 calls at the San Antonio call center. It's 10.75 HR (Not super great for a call center though)

Cons

One mistake can get you fired. Sooo many people were let go for tiny reasons. I have my degree in Fashion Merchandising and HR still did not even consider me for the Personal Shopper position after a year of being in customer service. So if you work at the call center you'll always be just customer service theres no future with J.Crew

Explore other reviews about J. Crew

5.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and flexible hours

Cons

Nothing to complain about here

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

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