Visit J. Crew store before applying for a job so that you can get a good feel for the store management and staff. - Personal Shopper J. Crew Employee Review

4.0
Apr 22, 2009
Recommend
CEO approval
Business Outlook

Pros

Every store has its own personality. I was very lucky to work in a very supportive store,where teamwork was paramount, however, our store management received little, if no support from above. This made communication of policies and procedures very sporadic and haphazard.

Cons

Working "outside of the box" is difficult. Given the current state of retail, the ability to provide superior customer service can be compromised by lack of staff.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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