Store Director - Store Director J. Crew Employee Review

3.0
Dec 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Leadership Autonomy, Good benefits and paid time off for full time employees, Competitive Salary, Great employee discount

Cons

Company struggles to find its voice in the current retail market and at times, feels like leadership can decide whether to move forward and develop new strategies or remain true to its original classic appeal. Workload at the store level is overwhelming even for a seasoned retail manager, and messages are very mixed from above (i.e. "focus on the customer while doing a million other things that full you from the customers) - Messages can be very contradictory. Overall company is struggling financially and consistently not making its numbers. Changes in upper leadership cause a feeling of instability!

Explore other reviews about J. Crew

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount wasn't bad, my store ended up closing

Cons

Nothing atypical of a retail experience

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

2
See reviews by: Helpful|Rating|Date|All