Terrible Business and Leadership Structure - Anonymous employee J. Crew Employee Review

1.0
Dec 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Embracing the hardships of retail (unsatisfied customers, lack of leadership, uncooperative team members, poor pay etc) may help you develop a yearning to appreciate a decent job with excellent leadership.

Cons

Minimum wage. “Free outfits” are taxed from your paychecks. Rather than giving feedback on how to sell effectively, managers scold you for not meeting with your credit card selling metrics.

Explore other reviews about J. Crew

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount wasn't bad, my store ended up closing

Cons

Nothing atypical of a retail experience

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

2
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