Educating and Fun - Client Specialist J. Crew Employee Review

4.0
Sep 12, 2013
Recommend
CEO approval
Business Outlook

Pros

J.Crew is a great company to work for! They have opportunity to move up a lot within the call centers and the training really prepares you. You have the empowerment to make decisions without having to ask management always, which leaves you able to help your customer in the best way.

Cons

J.Crew's peak season can get a little insane.

Explore other reviews about J. Crew

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount wasn't bad, my store ended up closing

Cons

Nothing atypical of a retail experience

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

2
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