Not Your Average Retail Job - Sales Support J. Crew Employee Review

5.0
Nov 17, 2013
Recommend
CEO approval
Business Outlook

Pros

I loved working at J. Crew as a seasonal employee. My managers increasingly gave me more autonomy and responsibility as the years progressed, and my hard work was rewarded with a raise and consistent schedule (even during times when store hours were low). Because of J. Crew, I learned how to provide excellent customer service and maneuver tough situations with difficult customers.

Cons

In my store, there was definitely an employee hierarchy. Some employees, like myself, received many hours per week, while others rarely got scheduled to work. It is tough for new hires to prove themselves because they typically work approximately one shift per week.

Explore other reviews about J. Crew

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount wasn't bad, my store ended up closing

Cons

Nothing atypical of a retail experience

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

2
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