lack-luster experience. saw the brand go down as soon as it came up - Visual Merchandiser J. Crew Employee Review

3.0
Aug 13, 2014
Recommend
CEO approval
Business Outlook

Pros

great discount. decent benefits - 21 days PTO for full-timers first starting out. compensation was competitive, i felt comfortable with what i was making and later found out i probably could have asked for more.

Cons

the main challenges for me were that the company values did nothing to empower or build the associates. they were treated as a dime per dozen, were paid poorly, and barely had hours for them. Most made less than $9.25 with no obtainable bonus structure. Sure, we had a good time and met great people but after a few months working there, everyone realized how direction-less it became. The main reason I left was because the expectations were near impossible and i consistently went home feeling like i didn't do a good job, when in reality their expectations were very unrealistic. How is it possible to successfully staff a store for great customer service and preventing LP issues with only enough hours for 6 people the entire day in an over 6000 sq ft location?

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
See reviews by: Helpful|Rating|Date|All