Pros
For fashion retail, J. Crew has to rank among the best places to work, they offer better pay than most comparable stores, an exceptional employee discount program and oftentimes a strong built-in clientele base that you can focus on building positive customer relationships with.
Cons
The corporate numbers game of collecting phone numbers, e-mail addresses and even more extensive customer information can rapidly backfire. Sure, nearly every store is doing it these days, but unfortunately, the reality of the matter is that as often as you have a great experience with a customer, you're far more likely to take a good customer experience and turn it sour when you begin pressing for more information. If the focus was more on quality as opposed to quantity, I believe that over time you would create far more "great" customer experiences that turn into legitimate contacts.