The concept of "On Call" shifts is akin to indentured slave labor - Sales Associate J. Crew Employee Review

1.0
Aug 20, 2010
Recommend
CEO approval
Business Outlook

Pros

- If you are subsidized by your parents and only want great discounts on clothes - in other words, you really don't need a job but want to look good - this is the place for you. - Great clothing discounts - if you must have the clothes

Cons

- Too many "on call" shifts .... To be "on call" for three or four shifts a week, while at the same time being scheduled for only four actual hours of work, reflects an insidious lack of respect for employees. This alarming trend in retail – and particularly with J. Crew – is indicative of an economic volatility that has rendered jobs a scarce commodity. Employers now feel that they can treat employees as indentured slaves. - "Personal shoppers" are aloof, nasty, and uncommunicative. Most are poised at the fitting rooms to pounce on potential customers which in turn, creates a lot of tension on the sales floor among sales associates. - Stores have their own little clicks of workers - similar to a frat house mentality - if you don't immediately fit in, you never will. If these same people are in league with management, you may very well be doomed to "on call" shifts for perpetuity.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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