Terrible Corporate Culture - Merchandise Planner J. Crew Employee Review

2.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

- Great discount - Office is centrally located in NYC - Decent hours, although many people come in on the weekends during peak investment periods - Office closes at 1pm on Fridays during the summer (Memorial Day - Labor Day) and Christmas through New Years Eve

Cons

- The overall atmosphere is very immature and the only way to get ahead is to constantly compliment (or gossip with) senior managers on everything they do or wear (I was amazed to find this is true even at the director to senior VP level!). It felt like a high school. - Don't be expected to be judged by only your work, if you're not the right fit personality-wise you won't get ahead and it will take years to get promoted - Almost everyone works through lunch and eats at their desk - Very few minorities or diversity - Information told to HR is not confidential, no matter what they say, and it gets back to senior management... and then eventually the rest of the department (then everyone gossips about it) - Very few people seem happy there, almost every planner has been seen crying at their desk due to treatment/belittlement from others - Very high turnover (obviously people don't stay long) - Decisions are merchant-led and merchants will buy way over budget, which the Planner will then need to fix - The company is unorganized at all levels. Meetings never start on time and are regularly rescheduled. Good thing you came in over the weekend to prepare for it.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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