Learned a lot here - Helpdesk Analyst JCS Solutions Employee Review

Picking up new skills and gaining lots of confidence in problem-solving through support work on various federal contracts. Highly competent and super helpful coworkers. Support for obtaining certifications. Decent pay and benefits.

Slow communication at times, answers from the top can be a while in coming

Before starting here, I mostly handled basic support requests, but this job has pushed me to become much better at troubleshooting and communication. Some tickets require working with other departments, which is also improving my organizational skills. Managers usually trust you to handle issues independently once you’ve proven yourself.

Updates don't always reach everyone at the same time.