BEWARE: Poorly run company - Store Manager Journeys Employee Review

1.0
Jun 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Easy going environment. Fun clientele. Enjoyable work, overall. Moved up fast, but more a result of high management turnover than on my quality of work/ time put into the company/ qualifications. Lots of opportunity for bonuses and excellent commission pay.

Cons

NO time off. Couldn't hire my own assistant manager, which lead to working open to close, EVERYDAY, for months. You get burned out fast and have a hard time working at the level upper management expects. Terrible management and company leadership. I was basically, thrown into a store and abandoned by my district/regional manager(s), thus non-existent training. I trained myself 99% of everything, and had to call other local store managers for help in the beginning. The only time they ever came to check in was because all the stores in our area had sent a petition to headquarters about the working conditions and impossible hours. I fell from a ladder that was not properly maintained, and badly injured my legs. I ended up getting several UTI's because I was working my store for 5+ hours all alone and couldn't leave the front unattended due to shrink problems with that particular location. That lead to NO bathroom breaks and I had to stop drinking water for half the day, so potential dehydration. Got my hands slapped by my regional manager because I had been stolen from by a customer previously while in the back to quickly place product behind the wall for less than a minute. So, I wasn't recognized for all the long hours and hard work I was putting into a store that was failing when I took it over. But I was quickly scolded for honest mistakes.

Explore other reviews about Journeys

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Really fun atmosphere and decent discount

Cons

It can be very slow with the surge of online shopping

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Journeys Response
6d
Thanks for sharing your review! We always strive to create the best work environment possible and greatly appreciate your feedback!
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Diversity & inclusion throughout employees - No dress code (other than inappropriate clothing obviously and occasional Journeys t-shirts during holidays) - Paid training - Flexible schedule (at least at my store)

Cons

- Horrible corporate mentality - Only the sales leads and above work on commission even though every employee has to HARD sell - Sales goals that are unrealistic and based off of the previous year's numbers - Little to no benefit for reaching or surpassing the ridiculous sales goals - District managers and corporate employees who say you're not good at your job unless you practically beg customers to buy socks and multiple pairs of shoes even if they came in knowing exactly what they want (to the point of annoying the customer) - Verbal, then write up, then immediate termination if you don't meet or surpass EVERY single category in your MPR (monthly progress report) - District managers who demote the best managers and transfer people to other stores with no say in the matter, as well as letting certain bad managers get away with things without reporting it - lowwwww pay for what is expected of the employee

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Journeys Response
2w
Thank you for taking the time to leave your review. If there's anything you would like to share or discuss further, feel free to email us at journeyssocial@journeys.com.
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