Manager was always a bully. Even to customers - Team Lead Journeys Employee Review

1.0
Feb 7, 2023
Recommend
CEO approval
Business Outlook

Pros

literally nothing. Higher management doesn't do anything to make proper changes for sales associates

Cons

everything is based on your sales. & if you didn't meet your sales quota, you were pushed and bullied and told that you weren't doing enough. Like it's a shoe store. I understand sales are important, but supporting your staff and giving them positive encouragement works WAY better than being a mean bully. Was getting texts at 8am from the manager about everything that was done wrong the night before for closing, whether it was me or not who closed. She would be argumentative with customers and extremely rude. Cannot believe that these are the people that are ones who are put into power. Retail management needs to do better.

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Journeys Response
3y
Thank you for sharing your feedback. Please feel free to email us at journeyssocial@journeys.com so we can learn more about your experience.

Explore other reviews about Journeys

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Really fun atmosphere and decent discount

Cons

It can be very slow with the surge of online shopping

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Journeys Response
1w
Thanks for sharing your review! We always strive to create the best work environment possible and greatly appreciate your feedback!
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Diversity & inclusion throughout employees - No dress code (other than inappropriate clothing obviously and occasional Journeys t-shirts during holidays) - Paid training - Flexible schedule (at least at my store)

Cons

- Horrible corporate mentality - Only the sales leads and above work on commission even though every employee has to HARD sell - Sales goals that are unrealistic and based off of the previous year's numbers - Little to no benefit for reaching or surpassing the ridiculous sales goals - District managers and corporate employees who say you're not good at your job unless you practically beg customers to buy socks and multiple pairs of shoes even if they came in knowing exactly what they want (to the point of annoying the customer) - Verbal, then write up, then immediate termination if you don't meet or surpass EVERY single category in your MPR (monthly progress report) - District managers who demote the best managers and transfer people to other stores with no say in the matter, as well as letting certain bad managers get away with things without reporting it - lowwwww pay for what is expected of the employee

1
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Journeys Response
2w
Thank you for taking the time to leave your review. If there's anything you would like to share or discuss further, feel free to email us at journeyssocial@journeys.com.
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