Toxic Culture, Poor Leadership, and Zero Support — Proceed with Caution - Patient Care Coordinator LaserAway Employee Review

-Toxic Leadership Culture: Managers rely heavily on fear and control rather than support or development. When I was placed on a performance improvement plan, there was no conversation around how to help me succeed—just repeated reminders of my potential termination date. -Misleading Documentation: My check-ins were manipulated to show false progress, only for follow-up conversations with HR to contradict that narrative. I had to challenge these inaccuracies directly to protect myself and my reputation. -Favoritism and Unequal Treatment: SOPs were ignored when convenient, and favoritism clearly influenced earnings, recognition, and opportunities. If you're not in the "inner circle," expect to be overlooked or overworked. -Overloaded Without Support: I regularly took on duties meant for Lead PCCs and even Location Directors, which pulled me away from sales and directly impacted my metrics. Despite this, the additional responsibilities were never acknowledged in my evaluations. -PTO Is a Hollow Benefit: Time-off requests were frequently denied, regardless of how early they were submitted. Because unused PTO isn’t paid out in Texas, it felt like a false promise rather than a real benefit. -Low Morale Across the Board: These problems aren’t isolated—they reflect a broader issue across multiple locations within the Heartland region: poor leadership, lack of transparency, and high turnover. I’m fully aware this review may be dismissed as coming from a “disgruntled former employee.” That’s why I kept detailed documentation—including emails, chats, texts, and logged phone calls—to support everything I’ve stated here. This isn't written out of emotion, but out of a desire for accountability and transparency. If leadership ever questions what went wrong, the record is clear.