Nurses are overworked and undervalued - Registered Nurse LaserAway Employee Review

2.0
Mar 6, 2023
Recommend
CEO approval
Business Outlook

Pros

-Amazing nurses. I love most of my coworkers. -Supportive environment. The work itself is independent but if you need help the regionals and other nurses are always there for you. -Good way to get your foot in the door if you're interested in aesthetics because they will train you with no prior experience. -Free treatments at times and you get a good discount that is only for employees. -Easy to get vacations approved but you need to request them 1.5 months in advance.

Cons

Unfortunately the pros stop there. I used to love working here but I believe Laseraway has been forcing itself to expand way too quickly. It has gone from a small family owned business to a bureaucratic company who cares about profits over EVERYTHING. -Protocols and policies are constantly changing in order to squeeze more and more patients into the schedule causing long wait times for patients and nurse fatigue. -Sales dictates the schedule so appointments are booked back to back, overlapping with one another, they're double booked, etc... and nurses are often encouraged to take appointments in between patients to make sales. -All of this to say, NURSES DO NOT HAVE A VOICE. We have NO say in anything even though we are the ones on the floor treating patients everyday. There are no legitimate avenues to voice concerns and opinions. There are no staff meetings, if you speak up to regional managers they will address your comments but do nothing about them, surveys are sent out and again nothing is done… if anything the policies keep changing for the worse. -PTO accrual is painstakingly slow and you have to work every Saturday or every Sunday. -Equipment is on the older side, things are constantly breaking down.

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LaserAway Response
3y
We appreciate you taking the time to provide thorough feedback with us. We are glad to hear that you are enjoy the autonomy our clinicians have in the clinic and the perks of being part of Team LA. We understand that the changes in protocols and policies can be frustrating, and we are constantly evaluating our processes to ensure that we are providing the best possible care for our patients. We also want to ensure that our nurses have a voice in decision-making and that their concerns are heard. We will be looking for ways to improve communication and provide more opportunities for feedback from our staff.

Explore other reviews about LaserAway

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and health benifits

Cons

Super high pressure and pace of work

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

3
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LaserAway Response
5d
Thank you for taking the time to share your experience. We appreciate your recognition of our competitive compensation, comprehensive training, and the clinical experience providers gain while caring for a high volume of patients. We're sorry to hear your experience did not reflect the environment we strive to create. Patient safety and quality care are foundational to our mission, and our licensed medical providers are trusted to exercise their professional clinical judgment in every patient interaction. We are committed to maintaining high standards of care while continuously evaluating our operations and employee experience as our organization grows. We also appreciate your feedback regarding scheduling and time off. We understand the importance of supporting our teams both professionally and personally, and feedback like yours helps inform ongoing discussions about how we can continue to improve. Thank you for your contributions during your time with LaserAway. We wish you success in your future endeavors.
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