This company has mastered manipulation and the idea that they are accomplishing "good". - Patient Care Coordinator LaserAway Employee Review

2.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

You get a free treatment once a month or more if you are cool with the nurses.

Cons

I worked at LaserAway for about a year hoping it would get better and it never did. They sell you in the interviews about how it is a great, powerful, meaningful company to be a part of and it is all not true. You have the top earners which is regional and VPs (and higher) for it to be enjoyable. But all of the patient care coordinators (which is also the sales team) are the ones breaking their backs every day and barely getting paid out. You make minimum wage if you work in the clinic, which as we know in 2023 does not take care of people's needs. Then you get 10% commission which is taxed in the highest bracket possible. So, in reality you are not making much money. They do have top earners in each region (remote and in clinic) but they are more likely to be the worst type of sales representatives. Which means they con people into sales and manipulate women into thinking they NEED services. I have interacted with so many customers who got into a contract they were not properly educated about and now they are stuck in a contract that they cannot get out of without getting screwed over completely. At the beginning they act very supportive and encouraging (girl boss type stuff) then after a few months if you are not doing better than your peers, they start applying the pressure. They will use comparison tactics and threaten to change your schedule to have to less-than-ideal shifts or they just flat out threatened to cut your hours and get rid of you. They are smart in having these conversations through phone call or in person because they do not like to have paper trails of the shady behavior. There is a lot of mean girl/ bully behavior from girls in this company, especially from top earners and your bosses. Because at the end of the day you are all fighting for the same paycheck from customers and your bosses make money off your sales. I truly can go on and on about this company and their large, but hidden, faults. If you are thinking about treatments or working here, I would advise against it because you can get the same treatments from other companies that are a fraction of the price. And you can work at other places that truly values you as an employee and not just a number sign to your bosses' paychecks. If your boss thinks you are drinking the tea, they will ask you to go write reviews on these types of sights. I have been asked personally and never did it. A lot of these reviews that are made are so that your boss can get a bonus that month. All reviews online are watched and accounted for, so if they are done well the boss will get an extra bonus, not the people who are actually dealing with patients.

Explore other reviews about LaserAway

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and health benifits

Cons

Super high pressure and pace of work

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

3
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LaserAway Response
5d
Thank you for taking the time to share your experience. We appreciate your recognition of our competitive compensation, comprehensive training, and the clinical experience providers gain while caring for a high volume of patients. We're sorry to hear your experience did not reflect the environment we strive to create. Patient safety and quality care are foundational to our mission, and our licensed medical providers are trusted to exercise their professional clinical judgment in every patient interaction. We are committed to maintaining high standards of care while continuously evaluating our operations and employee experience as our organization grows. We also appreciate your feedback regarding scheduling and time off. We understand the importance of supporting our teams both professionally and personally, and feedback like yours helps inform ongoing discussions about how we can continue to improve. Thank you for your contributions during your time with LaserAway. We wish you success in your future endeavors.
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