If Mean Girls was a company - Lead Patient Care Coordinator LaserAway Employee Review

1.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

- Great training program - Free/discounted services (after 90 days) - Clinics are beautiful

Cons

I want to preface this review by saying I was so excited to work for LA. I thought it was my dream job from the moment I applied on Indeed. My first red flag should have been the fact that my interviewer (who was the regional sales manager) was on her phone during our Zoom interview and was clearly not listening to my responses. I was hired immediately anyway. I walked in on my first day to a clinic overstaffed with PCCs and stressed, overworked nurses. As other reviews mentioned, as a PCC you'll call old, cold leads that rarely lead to sale. I am a positive thinking person and even though I read reviews about the leads before I started that I could have a better experience. LA makes it tough to sell to these leads because they get absolutely harrassed with multiple phone calls, texts, and emails every day from the remote team. This led to PCCs fighting for space at the front desk to upsell to patients. (BTW - If your location has an LD, they will always be up front which limits your opportunities further.) The cherry on top for this mentally draining job was getting screamed at by patients daily for overbooking, dealing with the remote team moving existing patients for their new sales, hostile calls from upper management when you don't hit your high daily goals, dealing with angry nurses for overbooking them when upper management tells you that you HAVE to, having a sour work environment because PCCs are pitted against each other...there is also no job security, other PCCs and clinical staff would receive a phone call and be fired immediately which was stressful for everyone remaining because we were all concerned about losing our jobs. ALSO, you will work all weekend even if you're told you won't. Work/life balance is poor and of course, commissions are low EVEN WHEN YOU HIT GOAL unless you bully your coworkers to make the most sales. I cannot recommend working for this company.

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LaserAway Response
2y
Thank you for your review, we apologize that you did not have a good experience. The role does require calling leads and creating a sales pipeline through our marketing efforts and patient database. We take this feedback seriously, if you would further share please reach out to our HR team.

Explore other reviews about LaserAway

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

LaserAway has given me incredible opportunities for growth, earning potential, and continuous education, all while staying focused on expansion and delivering exceptional care to patients. Hard work is truly recognized here, and staying dedicated to your role can lead to meaningful growth and success. I’ve personally experienced this firsthand and look forward to continuing my journey for many years to come.

Cons

Not necessarily a con, but anyone interested in joining LaserAway should know the aesthetic industry is fast-paced and constantly evolving. LaserAway regularly updates protocols, treatments, and processes to stay innovative and competitive, which keeps the work exciting and engaging. Success here requires adaptability, a growth mindset, and a willingness to continuously learn.

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

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