Horrible company. DO. NOT. WORK. HERE. - Patient Care Coordinator LaserAway Employee Review

1.0
Apr 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Working with great nurses, free treatments. That’s it.

Cons

My time at LaserAway only lasted a few short months because of the blatant favoritism of horrible employees who they do not want to lose because they hit numbers. Upper management will take everything you say with a grain of salt and do nothing to proactively solve the problem. The drama in the clinics is nothing short of insane, I have never in my life seen so many crazy women. Also, management pressures you to sell, sell, sell to these patients who don’t want to spend the ridiculous prices they are offering. For example, the hydra facial is $300 without any spa-like services. That is just crazy to me, I felt like I was robbing people of their money. Or the PCCs who are selling a 65 year old woman radio frequency micro needling (a 4,000 treatment) because it will “change her skin.” Like no. They also took away the nurses upsell program, which in some cases was the extra money they needed to pay bills, just because they could. No explanation. Not to mention the rapid expansion in the Texas region instead of focusing on their established clinic because it’s all a numbers game at this company. I did not know GlassDoor existed before I started this position, and if I had known I would have never taken the offer. The proof is in the pudding, don’t listen to the 5-star reviews because they are all fake and created by upper management. The turnover at this company is astronomical, the horror stories I’ve heard about the people who work is these lead positions is honestly scary and I’m glad I got out while I could. Take my advice and heed my warning - do not work for this company, and if you do…. Goodluck!

Explore other reviews about LaserAway

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

LaserAway has given me incredible opportunities for growth, earning potential, and continuous education, all while staying focused on expansion and delivering exceptional care to patients. Hard work is truly recognized here, and staying dedicated to your role can lead to meaningful growth and success. I’ve personally experienced this firsthand and look forward to continuing my journey for many years to come.

Cons

Not necessarily a con, but anyone interested in joining LaserAway should know the aesthetic industry is fast-paced and constantly evolving. LaserAway regularly updates protocols, treatments, and processes to stay innovative and competitive, which keeps the work exciting and engaging. Success here requires adaptability, a growth mindset, and a willingness to continuously learn.

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

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