Sales - Patient Care Coordinator LaserAway Employee Review

3.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay if you can excel in sales co-workers are always nice and willing to help

Cons

working weekends, and if you do not have previous sales experiences you may struggle to make money

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LaserAway Response
1y
Thank you for taking the time to share your experience. We’re glad to hear you appreciate the commission structure and the quality of treatments we offer. However, it’s concerning to hear about challenges with work-life balance, mental health, and team dynamics. These are areas we take seriously and are continually working to improve. Your feedback about the booking system and app functionality is valuable, and we’ll ensure this is passed along to the relevant teams for consideration. Enhancing our systems to support both employees and patients is a priority as we grow. We encourage team members to share concerns directly with management or through feedback channels so we can address them proactively. If there’s anything specific you’d like to share to help us make improvements, please feel free to email HR@laseraway.com. Thank you again for sharing your insights, and we hope to make positive changes to better support you and your team.

Explore other reviews about LaserAway

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and health benifits

Cons

Super high pressure and pace of work

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

3
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LaserAway Response
2d
Thank you for taking the time to share your experience. We appreciate your recognition of our competitive compensation, comprehensive training, and the clinical experience providers gain while caring for a high volume of patients. We're sorry to hear your experience did not reflect the environment we strive to create. Patient safety and quality care are foundational to our mission, and our licensed medical providers are trusted to exercise their professional clinical judgment in every patient interaction. We are committed to maintaining high standards of care while continuously evaluating our operations and employee experience as our organization grows. We also appreciate your feedback regarding scheduling and time off. We understand the importance of supporting our teams both professionally and personally, and feedback like yours helps inform ongoing discussions about how we can continue to improve. Thank you for your contributions during your time with LaserAway. We wish you success in your future endeavors.
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