Overall great starting place - Patient Care Coordinator LaserAway Employee Review

4.0
Oct 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- Uncapped commission - Good experience managing a clinic schedule, dealing with patients, and sales structure - Supportive teams in your home clinic

Cons

- Internally, the way patients are scheduled - Management only cares about the bottom line but the quality for both patients and people who work in the clinic suffer - Shifting more towards churning and burning without care for the medical staff or the front staff - Benefits aren't great for a medical aesthetic company

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LaserAway Response
1y
Thank you for sharing your experience with us and highlighting the positive aspects, such as the uncapped commission, valuable experience, and supportive teams. We understand that patient scheduling, quality of care, and employee support are crucial, and we appreciate your suggestions on how we can improve. Your feedback on benefits and work environment is important to us as we continue working to enhance the experience for everyone. Thank you for your dedication and insights—they help us grow and improve.

Explore other reviews about LaserAway

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and health benifits

Cons

Super high pressure and pace of work

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

3
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LaserAway Response
2d
Thank you for taking the time to share your experience. We appreciate your recognition of our competitive compensation, comprehensive training, and the clinical experience providers gain while caring for a high volume of patients. We're sorry to hear your experience did not reflect the environment we strive to create. Patient safety and quality care are foundational to our mission, and our licensed medical providers are trusted to exercise their professional clinical judgment in every patient interaction. We are committed to maintaining high standards of care while continuously evaluating our operations and employee experience as our organization grows. We also appreciate your feedback regarding scheduling and time off. We understand the importance of supporting our teams both professionally and personally, and feedback like yours helps inform ongoing discussions about how we can continue to improve. Thank you for your contributions during your time with LaserAway. We wish you success in your future endeavors.
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