Not great but could be worse. - Patient Care Coordinator LaserAway Employee Review

3.0
Jan 20, 2025
Recommend
CEO approval
Business Outlook

Pros

- free/heavily discounted services - aesthetically pleasing environment - clients are great

Cons

- policies and procedures are constantly changing - remote sales is given all the advantages in sales ecosystem, in clinic sales gets leftovers - commission/goals have changed by a 20k increase in the last year to hit higher commission percentage - extremely high turnover - senior management seems very out of touch with what it is actually like to work in clinic

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LaserAway Response
1y
Thank you for sharing your perspective. We understand that changes in policies and commission structures can impact the employee experience, and we’re always evaluating how to create a fair and rewarding environment for all sales teams. Our goal is to ensure both in-clinic and remote teams have opportunities to succeed while delivering exceptional service to our clients. We appreciate your feedback and will continue to explore ways to improve alignment between sales channels. If you have specific suggestions or concerns, we encourage you to connect with us at hrteam@laseraway.net.

Explore other reviews about LaserAway

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and health benifits

Cons

Super high pressure and pace of work

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

3
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LaserAway Response
5d
Thank you for taking the time to share your experience. We appreciate your recognition of our competitive compensation, comprehensive training, and the clinical experience providers gain while caring for a high volume of patients. We're sorry to hear your experience did not reflect the environment we strive to create. Patient safety and quality care are foundational to our mission, and our licensed medical providers are trusted to exercise their professional clinical judgment in every patient interaction. We are committed to maintaining high standards of care while continuously evaluating our operations and employee experience as our organization grows. We also appreciate your feedback regarding scheduling and time off. We understand the importance of supporting our teams both professionally and personally, and feedback like yours helps inform ongoing discussions about how we can continue to improve. Thank you for your contributions during your time with LaserAway. We wish you success in your future endeavors.
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