Legend Senior Living - Caring, Compassionate! - Customer Service Associate Legend Senior Living Employee Review

Got to work with regional management

Not really any cons to this

The residents are the pros. I enjoy taking care of them and making them happy.

Expecting a 5 star hospitality experience with instantaneous response times for every resident. Management does not help when there are staffing shortages. They won’t help answer call bells or assist in the kitchen. Legend wants to run the shift with the bare minimums for staff to resident ratios. Having to be an aide changing soiled briefs to then passing meals in the dining room is insanitary. They want you to do extra work but don’t want to pay overtime. Your shift is for 8 hours minus 30 minutes for an unpaid meal break that you must take. So you never get a 40 hour work week pay, only 37.5.