Corporate micromanages these facilities making it impossible to enact change and improvements. The quality of food served has steadily deteriorated and we throw more food away than is consumed. Despite constant feedback from staff & residents, corporate refuses to allow facility management to improve food quality. These seniors pay dearly to live at The Windsor and they are not being heard despite their constant cries. I continually watch as their weights decline due to unsatisfactory nourishment; the majority of their calories consumed come from deserts to fill their bellies after an inedible meal. Another issue is the safety precautions at Windsor. There is no personal banding assistance system to allow residents to call for help when they fall or are unable to reach the wall pulls. Residents have been severely injured during falls and if they cannot be heard crying out for help they receive no assistance. This is all covered up and I long for the day when a substantial lawsuit happens to finally scream into the ears of senior management.
