Traumatic - Keyholder/Floor Leader Lush Employee Review

2.0
May 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Employee discount Some bonuses Selling high quality products Easy to get excited for special releases etc

Cons

Inefficient management. I worked at Lush twice, under two different managers. Both were awful experiences that left me completely traumatized. Managers get away with truly heinous behaviour: altering time cards when we had to stay late and clean up after a party (shorting us $$), favouritism, allowing employees to bully other employees/excusing “aggression problems”, scheduling imbalances (I would go from working almost 35 hours one week to getting 10 hours the next week-completely unpredictable), hiring and promoting their best friends instead of long time employees, firing employees for questioning management or for seeking out other employment during scheduling crises (essentially what happened to me)… so much awfulness. It took me years to get over the trauma I experienced at this job.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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