Customer service is EVERYTHING - Account Representative Mariner Finance Employee Review

5.0
Oct 12, 2021
Recommend
CEO approval
Business Outlook

Pros

I want to emphasize just how unique it is to be working in the financial sector in any capacity and find yourself working for a company that actually practices what it preaches. Sure, a lot of financial institutions give lip service to customer service, but it’s usually with sly side-wink to let you know that nothing is more important than the bottom line. That’s not the case at Mariner. When they say that the customer matters more than anything else, they mean it. We’re not paid to get people’s money any way we can, we’re paid to actually make a difference in people’s lives and help them make the best financial decision for them. It’s refreshingly ethical work, and if for no other reason than that, I don’t see myself ever leaving the Mariner Finance family.

Cons

If you prefer putting profit above people, don’t apply. This isn’t that kind of place and we don’t want people who are coming in trying to change things to be more toxic like the rest of this industry.

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Mariner Finance Response
4y
Thank you for the feedback! Mariner Finance takes compliance with all state and federal laws very seriously, and we are committed to doing what is right for the customer. We are glad to hear this has been your experience and that you have had a positive experience here at Mariner Finance. Please continue to share your experiences with us!

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place to work yay

Cons

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1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

They will go above and beyond to get you approved for a loan.

Cons

The culture wasn’t the best, you’re also basically a bill collector, at an extreme level. Calling people 3x a day, even calling their job and potential relatives. Training wasn’t actually training, it was an hour a day. You’re at work for 8 hours but training was only 1 hour.

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