Branch Management is catty and horrible to tellers and floor - Member Service Representative II Members 1st Employee Review

1.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Back office- go back office do NOT go branch unless you want to be burnt out and mistreated

Cons

Management at certain branches- you will occasionally get the good branch managers who you will LOVE working with because they genuinely care about you doing well. Majority of branch managers are catty, talk badly about one another and their associates who work for them- a lot are too young to even be good management because they are still immature and openly talk about the staff at the branch and make inappropriate announcements to humiliate staff to other associates. If you worked with a regional manager before you will get away with mistreating your staff. Gallup surveys while anonymous you are still told by management what to answer for good scores or you’ll be punished with more side tasks to burn the entire branch staff out. Management will only take members who are good candidates for QKAs and this will take floor staff numbers they need to meet monthly.

Explore other reviews about Members 1st

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing community and family feel. Lots of promotion form within. Growth opportunities. Tuition help.

Cons

They focus hard to make sure people are never laid off, so HR is careful about how many people they hire, which is great, but also not great when your team needs more people but you can't get anymore people. Some people get away with doing the bare minimum yet still get promotions and praise.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours, insurance, holiday time off

Cons

Pay is horrible, price of living goes up but if you are at the top of your scale you don’t get raises

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