Great Culture - Member Service Representative I (MSR I) Members 1st Employee Review

5.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture, they go above and beyond for employees. They actually listen to you and ask you what your opinion is on ways that they can improve.

Cons

Pulling up policy in the software is kind of messy.

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Members 1st Response
6mo
Thank you for sharing your experience and for recommending Members 1st! We’re thrilled to hear you appreciate our great culture and the efforts we make to go above and beyond for our associates. It’s wonderful to know you feel heard and included in conversations about improvement—that’s exactly what we strive for. We appreciate your note about policy access in the software and will continue working on ways to make processes smoother for our team. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and helping us live our mission every day! The Members 1st Team

Explore other reviews about Members 1st

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing community and family feel. Lots of promotion form within. Growth opportunities. Tuition help.

Cons

They focus hard to make sure people are never laid off, so HR is careful about how many people they hire, which is great, but also not great when your team needs more people but you can't get anymore people. Some people get away with doing the bare minimum yet still get promotions and praise.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours, insurance, holiday time off

Cons

Pay is horrible, price of living goes up but if you are at the top of your scale you don’t get raises

1
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