Heavy work load - Customer Service Representative (CSR) II MetLife Employee Review

3.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits, completely remote and decent pay

Cons

Micro-management, heavy call volume daily and senior employees get first choice for leaves and vacation time.

Explore other reviews about MetLife

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and growth opportunities

Cons

poor work life balance common

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