As Advertised! - Implementation Coach Mindbody Employee Review

Thank you for your feedback and I apologize for the delayed response. We are happy you enjoy the environment at MINDBODY in our NY office and all the perks provided to employees. Of course, a great work experience isn't all about perks and we thank you for the opportunity to address your concerns and hopefully open the door to more conversation. Regarding pay, we have hired an experienced compensation manager who works as part of our HR department. They are currently evaluating all positions and our goal is to publish a transparent pay scale for all positions. This will give candidates and employees clearer insight in to the opportunities to increase pay over time. While we and most companies do not compensate on cost of living as it rises and falls throughout the year, we do analyze cost of labor and want to pay a fair wage - again, this is something our compensation manager is helping us understand. Turnover in Customer Service was lower than the company average in 2014, and 20% below industry average for similar positions. While exit interviews haven't indicated that pay as a common cause of departure, we do want to feel confident and for our employees to feel confident that wages are fair and accurate. We promise to improve this area. Finally, I agree that leadership selection is important and that it is a good balance of potential and experience. We gauge potential by looking for demonstrated preparation for leadership opportunity through personal development and learning. We will never hire a leader who has not spent time learning and preparing for leadership first whether through actual direct experience, or through reading, studying and observation. We appreciate your support of MINDBODY and dedication to Customer Service and hope you continue to make a career with us for many more years.