Schedule flexibility is the trade for all the bureaucracy - Student Worker - Service Desk Missouri State University Employee Review

There's so much bureaucracy and red tape that if you don't just ignore it and tip toe so that you don't accidentally take a side you'll get sucked into the horrible vortex of ridiculous workplace power struggles. Also, the service desk people, who takes phone calls, chats and in-person account issues, are only paid 40 cents more than lab assistants who sit and scroll through Imgur and occasionally help someone fix their wifi. The first two weeks of every semester is hell for both the labs and the service desk, but primarily the service desk since they get the most contact with users.