Pros
Mitchell is definitely a place surrounded with good people. I have made many genuine friendships at Mitchell. Mitchell is also trying their best to be a place that cares about their employees and holds different social events and groups for various activities.
Cons
Focus on instant revenue gains instead of long term solutions to revenue problems. The company has gone downhill ever since the acquisition by KKR. The focus has been all on meeting revenue expectations NOW and not long term solutions that would be better in sustaining revenue and the business. Mitchell has resorted to firing many employees and moving to outsourcing, which was not a good idea since quality and customer satisfaction took a blow (as did employee workload). Highly paid employees are constantly being cut and the workload consumed by the lower paid employees, which results in people quitting, customers leaving, more lay-offs, and the cycle continues.