Customer Service Rep - Customer Service Representative Mor Furniture Employee Review

1.0
Dec 14, 2017
Recommend
CEO approval
Business Outlook

Pros

None this job sucked!! Worst job ever!! Small ran down building in the middle of a shopping center. With no name on the building!! Horrible run don’t take this job!!!

Cons

This by far was the worst job I ever had. They know nothing about customer service. If deliveries were late, they wouldn’t allow you to credit the delivery charge or part of it. Sometimes deliveries, took place at midnight!! What company delivers at midnight? You would call a customer, to let them know the merchandise they just purchased in their “pretty stores” is out of stock or won’t be available for another three months. oh because all their furniture comes from different countries over seas, takes 2-3 months to come in. Don’t buy the warranty, because mor doesn’t stand by that either, you schedule a tech to go out in their DOS like system. I can’t use a mouse it’s 2016 are you serious? Felt like I was in the 80s!!! Tech goes out, will say they can’t do anything. You have to have customers’ send in pictures of their peeling leather sofas and they never get an answer. Oh and god forbid if you buy a bed and it has bed bugs, they won’t do anything. They, send you a letter? Why would someone need a letter to state the obvious? You run reports, that should be done by management, but their to busy socializing that it falls on customer service reps. Training 3 weeks and it’s a joke!!! Mainly teaching their stupid DOS like systems. And their stupid psychology, to get in your mind, to see if you will stay. (You won’t!!) and the pay that’s laughable!!! Go somewhere else because you won’t learn anything, except how to be miserable, how to go back in time with dos and have bad pay and headache after headache!! There are better jobs out there!! This one is not it’s a train wreck!! Worst company ever!! Don’t even buy furniture from them, as it will fall apart!!

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5.0
Mar 20, 2026
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CEO approval
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Pros

Great coworkers and managers who support you

Cons

There is no birthday PTO

3.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Met some cool people and became friends with them outside of work

Cons

Management didnt listen to real issues and getting a raise was difficult even trying to leave early to make a doctor appt was difficult. They prefered for you to make doc appt during the weekend but we were open 7 days a week and I worked on the weekends.

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