Pros
WFH with no commute. All equipment provided for you to do the job. You can have some great conversations with patients and you meet some amazing reps there. All of the patient advocates have kind and caring hearts.
Cons
To say the management in the GeneSight CS department is lacking is an understatement. Pure chaos and absolutely no communication. It takes weeks to get questions answered and even longer to get a meeting with your supervisor. I requested to meet with my supervisor for 6 months before I finally quit. I was happy to put in the hours and work the OT until everyone else got recognized for doing the same thing besides me. This whole department of the company is supposed to be pro mental health but the employees suffer and not a single person in management cares to fix the problems. The managers are not approachable and even when something is brought to their attention, it doesn’t change. In monthly meetings, they talk about the team but there is no team. Managers are in meetings 6.5-8 hours per day and are never available. Stay away from this company if you like communication and respect.
