Pros
Namecheap is a big company: with many products and a diverse range of users, which allows honing Customer Service skills and looking at different IT roles to choose to move from the CS position. The company holds Town Halls and Conferences to tell about its products and share experience. Regular salary reviews (once in 6-9 months). Help with the work supplies even during the training period as needed (while remote work lasts - COVID and War in Ukraine). Took part in relocating employees when the War in Ukraine began. Have sports and bereavement compensation. Namecheap has a bonus system, which allows purchasing items e.g. tickets, books, branded hoodies.
Cons
- In the CS role the workflow is harmful: irregular days off, night shifts, no long breaks (5-15 min with strict tracking). The word 'multitasking' is taught from the first day of training and means that you will have several cases to process simultaneously while checking documentation and working on your Quality Assurance reports. Your breaks will be dependent on how the cases go. Expect to be overloaded with information. - Partial compensation for team building events, pizza, fruits, and cheap presents are considered a great benefit. - Although training and supervision are provided by Namecheap, further professional growth will mainly be the responsibility of the candidate. The Team Leads are not trained enough to mentor and offer adequate advice for professional growth within the market. If the candidate takes additional training, Namecheap will not cover the cost of training and offer free options instead (e.g. books, and training from peers). Paid options are more accessible in higher-level positions. - Company culture is laced with toxicity. It is good on paper, coming down from the CEO but in lower ranks, it's more about toxic productivity. Expect to be reprimanded for the smallest of mistakes. - Remote is considered to be a temporary option.
