Incredibly bad management - Anonymous employee Navy Exchange Employee Review

1.0
Jun 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The honor of serving the military personnel

Cons

Where do I start? The pay, the hours, the hassle of management. Never have I worked anywhere with such inept and unsympathetic, irresponsible management. They offered NO training then blamed ME for not having training. I was literally thrown into the store and expected to know what to do. I have been harassed, bullied and intimidated by people in upper positions. Unbelievable treatment of employees and customers. I have seen my manager on many occasions act incredibly rudely and condescending to customers and then turn around and roll her eyes and talk trash about them to the employees, This environment was allowed to fester because most employees did the same with no repercussions. I have had so many customers complain to me about how rude the employees were and HQ never cared.

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5.0
Apr 27, 2026
Recommend
CEO approval
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Pros

Work Life Balance Interesting Work Travel Pension and Good benefits

Cons

Compensation quite a bit below market compared to private sector

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Buying at the NEX (Tax free items, Scratch Cards. Clearance, Gas) & Base Access (Gym, Commissary, Amenities)

Cons

immediate supervisors were ignorant in how to manage multiple tasks and people despite working over a decade at establishment. Completely ruined working environment for sales associates if they did not like you.

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