toxic workplace - Customer Service Representative Nextech Employee Review

2.0
Mar 16, 2025
Recommend
CEO approval
Business Outlook

Pros

schedule, 4 day work week. decent pay.

Cons

poor leadership. many red flags from the beginning; many disgruntled employees that promptly left upon my start, even our trainer was let go shortly after our class despite the interview boasting “a robust training” experience. breaks were looked down upon. service techs regularly complained about poor management and having to pay for parts out of pocket. The company was inundated in invoice issues and many of her customers complained about the quality of work service technicians provided. QA rarely provided feedback and only really provided this in my last months there; probably too busy also dealing with all those contested invoices.

Explore other reviews about Nextech

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company strongly promotes from within and fosters a great team environment. Many techs who’ve left have come back within a year, drawn by the Nextech culture and way of life.

Cons

Benefits may not be the most competitive—tool allowance and bonuses could be stronger—but they’re still appreciated and show the company makes an effort to take care of its people.

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Nextech Response
1w
Thank you for taking the time to share your experience and for your thoughtful feedback. We are grateful to hear that you have enjoyed your time at Nextech and appreciate your recognition of our commitment to promoting from within, fostering a supportive team environment, and creating a culture that encourages people to build long term careers with us. It is especially meaningful to hear that our culture inspires former team members to return. We also appreciate your honest feedback regarding our benefits, tool allowance, and bonus opportunities. Input like yours helps us continue evaluating how we can better support our team while recognizing the hard work and dedication of our employees. Thank you again for being a valued member of the Nextech team. We appreciate your contributions and look forward to your continued success with us.
2.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay and hours where good

Cons

Didn’t like the work environment didn’t feel like a team at all

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