There are way to many to list. But to give a brief description of the top ones would be a lack of training for techs that have little to no refrigeration, small chiller and boiler experience. They provide what they had thought was quality training by sending an ASM to come out for 3 days and point out common errors with out properly engaging the tech to ensure he/she is understanding the fundamentals of what was going on. Instead he did the bare minimum and 3 days later in there eyes you're now a refrigeration expert.
Horrible communication between the tech in the van and the people dispatching calls. Either they are understaffed and chasing the latest call that had come in or have you running in circles all day long. They really need to get a grip on the service areas they have and be able to plan a day effectively so the most calls and issues are addressed as possible.
PM ADD work is a joke, I've never heard of a company that charges someone for 1 zip tie and considers that a acceptable pm add, replacing parts that have no issues to make sure you're meeting you're "quota" is absolute disgrace to any tech who had been in the field long enough and provides honest work. If you are reading this and have an interview and or thinking of applying please re consider, there are many other company's that can offer you so much more as far as benefits, pay, and work environment.
Work life balance is a joke in the summer. Obviously we do service work but no organization leads to techs being overworked and resulting in the high turnover rate. And pray to god you have enough guys in the rotation for on call otherwise you will never be able to enjoy time for you're self or time with family/friends.
All in all this company is one of the worst I've come across in the commercial field as far as taking care of the employee and provided training and assistance as needed. I would strongly advise re considering employment here and take you're services elsewhere if you value your time outside of work.
