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      NiCE

      Engaged Employer

      NiCE reviews

      Come if you must - Anonymous employee NiCE Employee Review

      2.0
      Apr 1, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy on you schedule, decent level of resources, brand name recognition in the CcaaS space

      Cons

      Very partner un-friendly, highest cost in the space typically, culture has gone downhill. Quotas went up massively for 2023, sending commissions down, simultaneously cutting all territories in huge ways, and also big cuts to bonuses. Not to mention, people who’ve been let go or fired for performance over the last several months did not receive any severance or unpaid PTO pay out. Who does that?

      avatar
      NiCE Response
      3y
      Thanks for sharing your feedback. We are glad to hear that you enjoy the flexibility that our NICE-FLEX hybrid model enables. At NICE, we offer excellent opportunities for employees in Sales, from Incentive Keys to President’s Clubs prizes, huge commissions and more. Being a “pay for performance” company, we invest significantly in our top performers. We encourage you to reach out to your manager / HR business partner to further discuss your specific concerns.

      Explore other reviews about NiCE

      5.0
      Jun 29, 2026
      Director of customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have wonderful leadership at NiCE that listen, strong talent and an amazing collaborative work environment. The best company I have worked for in my career.

      Cons

      Work life balance takes effort and prioritization

      5.0
      Jun 23, 2026
      Director of marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

      Cons

      Some older processes that are in the process of being modernized.

      avatar
      NiCE Response
      3d
      Thank you for sharing your experience. At NiCE, we take pride in fostering a positive work culture, and it’s great to hear that you’re enjoying your journey with us. Whether it’s building new skills or pushing boundaries, we’re here to support your growth. Wishing you continued success in your career journey with us!
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