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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,044 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      5.0
      Jun 23, 2026

      Strong Leadership and Open Culture

      Senior director, technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong positioning as a global leader in AI-driven Customer Experience (CX) and contact center solutions Clear strategic direction toward cloud, analytics, and AI-first transformation Open culture where ideas and innovation are encouraged across levels

      Cons

      Further strengthen collaboration between product, engineering, and customer-facing teams

      avatar
      NiCE Response
      1d
      Thank you for taking the time to review us. Innovation continues to be a key focus at NiCE, reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. We pride ourselves on fostering a workplace that encourages open communication and transparency, which is consistently reflected in our annual employee surveys. Wishing you continued success at NiCE!
      5.0
      Jun 23, 2026

      Innovative Company with Opportunity to Grow

      Senior director, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

      Cons

      Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

      avatar
      NiCE Response
      1d
      Thank you for your review. We take immense pride in our positive work culture, our strong focus on innovation, and the exciting opportunities to engage with cutting-edge technology. This is reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. Wishing you continued success at NiCE!
      5.0
      Jun 23, 2026

      Great tech and leadership, but slow processes

      Senior director, product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with the edge of technology Great leadership Appreciate work-life balance

      Cons

      Cumbersome internal processes Takes a while to steer the ship

      avatar
      NiCE Response
      1d
      Thank you for taking the time to review us. We’re glad to hear you value the positive work culture at NiCE and the opportunity to work with a strong technology stack. Wishing you continued success in your career journey with us!
      Viewing 1 - 3 of 3,044 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,212 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.