Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,212 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (100) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (31) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Great people to work with and learn from" ((in 238 reviews)); "Good work life balance and Market leader in compliance" ((in 208 reviews)); "Great environment and culture!" ((in 194 reviews)); "Good wlb and work culture" ((in 119 reviews)); "good benefits and on boarding process" ((in 89 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 121 reviews)); "They are cheap and salaries are low" ((in 117 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 67 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 21 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,044 total reviews)

Scott Russell

84% approve of CEO

75% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Jun 23, 2026

Great technology but difficult growth and transparency issues

Senior director of engineering

Recommend

CEO approval

Business Outlook

Pros

Latest technology stack AI focused

Cons

No career post manager or architecture. Very difficult to grow here in management role, lots of politics CX business unit leadership is not transparent and jobs are vulnerable. If you are willing to learn but okay to have job risk, join here. If you fail or goof up, you will be asked to leave No feedback mechanism here to provide to leaadership.

NiCE Response

1d

Thank you for your review. At NiCE, we’re driven by innovation and real-world impact, a focus that continues to shape our growth. Our learning programs are designed to support a variety of roles, and we encourage employees to explore growth opportunities within the organization through a strong internal mobility program. We recommend that you reach out to your HR business partner to discuss your specific concerns.

5.0

Jun 23, 2026

Great place to work

Director, engineering

Recommend

CEO approval

Business Outlook

Pros

Investment in tools and talent. Transforming fast towards AI.

Cons

Processing not evolving fast enough.

NiCE Response

1d

Thank you for sharing your thoughts. We take immense pride in our supportive, high-energy environment that enables employees to gain valuable hands-on experience. Wishing you continued success in your career journey with us!

3.0

Jun 22, 2026

Unfair pay raises based on manager favoritism

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing that I can think of

Cons

You won't get hike if your manager is not in your favor.

NiCE Response

1d

Thank you for your review. As a market leader, we hire top talent and ensure that strong contributors are recognized and rewarded. Our annual employee surveys also reflect great satisfaction with our work culture. We wish you the best in your professional journey.

Viewing 13 - 15 of 3,044 Reviews

Jobs at NiCE

AI Solution Strategist

Remote

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AI Transformation Strategist

United States

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Senior Customer Service Engineer

Remote

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Senior Customer Success Manager

Remote

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Technical Customer Success Manager

Remote

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Great technology but difficult growth and transparency issues

Great place to work

Unfair pay raises based on manager favoritism

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